Southern Water’s CEO Lawrence Gosden faced questions about the water company’s performance when the Independent Customer Scrutiny Committee held its first official meeting this month.
Southern Water’s CEO Lawrence Gosden faced questions about the water company’s performance when the Independent Customer Scrutiny Committee held its first official meeting this month.
The body was formed earlier this year to provide robust, external, and independent scrutiny of our activities, priorities, and long-term planning from the perspective of customers.
Lawrence Gosden responded to scrutiny on a range of subjects at the recorded event (available to watch via link below):
Topics discussed included:
- CEO remuneration
- The company’s turnaround plan
- Improving infrastructure
- Customer communications
- Company finances
- Customer vulnerability and support
The Committee is entirely independent from Southern Water’s governance, management, and operational decision-making – and is led by Chair Dan McDonald, CEO of Citizens Advice Medway and a local councillor.
Southern Water said the committee will meet every quarter to help the company stay focused on what matters most to customers. Each session will be shared unedited on the website and open for anyone to watch. The next one will be in November and will focus on Customer Service.
Click here to watch the full unedited meeting
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