Thames Water has gone out to tender with a contract for a communication software package for its NextGen Contact Centre worth an estimated £7.5 million in total.
Thames Water has gone out to tender with a contract for a communication software package for its NextGen Contact Centre worth an estimated £7.5 million in total.
The water is currently underway with a major change to the way it interacts with customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication.
To facilitate the transition, Thames Water is now looking seeking to set up a contract for replacement contact centre software services and support that will allow it to serve customers over many channels.
Time limit for receipt of tenders or requests to participate is 30th April 2019 – click here to access the tender documentation.
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