Yorkshire Water is seeking supply chain engagement on the role AI technologies could play in enhancing operations and improving efficiencies, ahead of going out to tender with a potential AMP8 contract worth an estimated £16.8 million.
Yorkshire Water is seeking supply chain engagement on the role AI technologies could play in enhancing operations and improving efficiencies, ahead of going out to tender with a potential AMP8 contract worth an estimated £16.8 million.
The exploratory initiative, which is part of Yorkshire Water’s wider digital transformation agenda, is initially focused on two high-impact domains:
- Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions.
- Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection.
The water company has issued a Request For Information (RFI) via a Preliminary Market Engagement Notice inviting interested suppliers to respond.
Yorkshire Water says the RFI, which is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions, forms the first step in identifying the range of AI-enabled capabilities currently available in the market.
Engagement deadline is 6 June 2025 – interested suppliers are asked to confirm receipt of the RFI and their intention to respond by a return email to
All submissions must be sent via email to
Yorkshire Water intends to use the information gathered through the RFI to inform its strategic thinking and future planning regarding the role of AI technologies in its Customer Service and Central Control functions.
Following the review of responses, the company may invite a select number of suppliers to participate in short, individual clarification or feedback sessions. The sessions will be recorded for internal documentation and compliance purposes, while key outputs will be shared with the market at the appropriate time.
Participation in the sessions will not form part of any formal evaluation or selection process. While the RFI does not constitute the start of a procurement exercise, insights gained may inform the design of any future procurement approach.
Total estimated value is £16.8 million including VAT
Currently possible estimated start and end dates for the contract are 1 October 2025 to 31 March 2030, with a possible further extension option to 31 March 2033.
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